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Vehicle Insurance Online Help

Allows insurance companies and their agents to electronically submit vehicle insurance policy data.


  • Add policy data individually or upload in batch
  • Add or update policy data en masse using batch upload
  • Query feature allows you to sort data for various reporting purposes

Registration Requirements

Insurance companies and their agents must submit a special registration form to our department. This allows us to create your online account and enable it with the special online features for insurance companies.

Mail To:

Department of Revenue and Taxation Attn. GuamTax PIN Administrator
P.O. Box 23607
Barrigada, Guam 96921.

Or Fax To:

(671) 633-2643


How do I access the online features for vehicle insurance companies?

Vehicle insurance companies must complete the Registration Form for Specialized Service Providers and fax it to us at (671) 633-2643 or mail it to the Department of Revenue and Taxation Attn. GuamTax PIN Administrator, P.O. Box 23607 GMF, Guam 96921. This allows us to create your online account and enable it with the special online features for vehicle insurance companies. For more information, contact the GuamTax PIN Administrator at (671) 635-1809, or email

What if I already have a account?

In order to use the features for insurance companies, you must have your account set in our database for vehicle insurance companies. To do this, submit the registration form noted above and fax or mail to our department.

Online Services

What special online services are provided for vehicle insurance companies and their agents?

Using, you can add your clients' vehicle insurance policy information directly to our database. This information is needed for a taxpayer to renew his or her vehicle registration online.

You can add data individually per client, or perform a batch upload to submit data en masse.

How do I submit updates to policies previously submitted?

Submit any updates and policy cancellations the same way you would submit insurance policy information online. Information submitted online will update the current policy information in our database.

What is the required file format for batch upload?

For specifications on the file format for Vehicle Insurance upload, click here.

How does the system verify the information I input online?

When specifying vehicle insurance information, you must enter a valid license plate number. If the information entered does not match the records in our database, then the system will prevent the invalid data entry.

What if there's an error in my batch file?

The system will verify the VIN in your batch file before allowing you to complete the upload process. If one record in the file does not match against our database, then the entire file will be rejected. You must correct the error before you can submit the file online.


Why do I get the message "The page cannot be displayed" when trying to get to page 2 of the Vehicle Insurance Policy upload process?

This system utilizes Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols to ensure data security when you communicate with our system. If you are receiving the above error, you must make sure that SSL and TLS security protocols are enabled in your browser settings.

In Internet Explorer, click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and checkmark the settings for SSL 2.0, SSl 3.0, and TLS 1.0.